Hotloot Casino | Privacy Policy

Introduction

At Hotloot Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

Last Updated: January 27, 2025
Effective Date: January 27, 2025

Information We Collect

Personal Information

When you register an account with Hotloot Casino, we collect:

Identity Information: Full name, date of birth, gender, nationality
Contact Details: Email address, phone number, postal address
Financial Information: Payment method details, transaction history, withdrawal preferences
Verification Documents: Government-issued ID, proof of address, payment method verification

Technical Information

We automatically collect certain technical data:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, games played, time spent on site, click patterns
Location Data: General geographic location based on IP address
Cookies and Tracking: Website preferences, session information, marketing preferences

Gaming Information

To provide our services, we collect:

Account Activity: Login times, game preferences, betting patterns, win/loss records
Communication Records: Customer support interactions, live chat conversations
Marketing Preferences: Promotional communications, bonus participation, newsletter subscriptions

How We Use Your Information

Service Provision

Account Management: Creating and maintaining your player account
Game Access: Providing access to casino games, sports betting, and live dealer experiences
Payment Processing: Handling deposits, withdrawals, and bonus payments
Customer Support: Responding to queries and resolving account issues

Legal and Regulatory Compliance

Identity Verification: Confirming your identity to prevent fraud and underage gambling
Anti-Money Laundering: Monitoring transactions for suspicious activity
Regulatory Reporting: Complying with licensing requirements and regulatory obligations
Tax Reporting: Providing necessary information for tax compliance where required

Marketing and Communications

Promotional Offers: Sending relevant bonuses, promotions, and special offers
Account Updates: Notifying you of important account changes or policy updates
Personalisation: Customising your gaming experience based on preferences and activity
Market Research: Understanding player preferences to improve our services

Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

Contractual Necessity

Processing required to provide our gaming services and fulfil our contractual obligations to you.

Legal Obligations

Processing necessary to comply with regulatory requirements, anti-money laundering laws, and licensing conditions.

Legitimate Interests

Processing for fraud prevention, security, marketing (where you haven’t opted out), and service improvement.

Processing based on your explicit consent, which you can withdraw at any time.

Third-Party Service Providers

We share information with trusted partners who help us operate our services:

Payment Processors: For secure transaction handling and fraud prevention
Game Providers: For game functionality and progressive jackpot management
Identity Verification: For age and identity confirmation services
Customer Support: For live chat and helpdesk services

Regulatory Authorities

We may disclose information to:

Gaming Regulators: As required by our licensing conditions
Law Enforcement: When legally required or to prevent illegal activity
Tax Authorities: For tax reporting and compliance purposes
Court Orders: When compelled by legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

Technical Safeguards

SSL Encryption: 256-bit encryption for all data transmissions
Secure Servers: Data stored on secure servers with restricted access
Firewall Protection: Advanced firewall systems to prevent unauthorised access
Regular Updates: Security systems updated regularly to address new threats

Organisational Measures

Access Controls: Strict employee access controls based on job requirements
Staff Training: Regular privacy and security training for all personnel
Incident Response: Procedures for responding to potential data breaches
Regular Audits: Periodic security assessments and vulnerability testing

Your Rights

Under UK data protection law, you have the following rights:

Access Rights

Data Access: Request copies of personal information we hold about you
Processing Information: Understand how and why we process your data
Data Portability: Receive your data in a structured, machine-readable format

Control Rights

Rectification: Correct inaccurate or incomplete personal information
Erasure: Request deletion of your personal data (subject to legal requirements)
Restriction: Limit how we process your personal information
Objection: Object to processing based on legitimate interests or for marketing

Communication Preferences

Marketing Opt-out: Unsubscribe from promotional communications at any time
Cookie Controls: Manage cookie preferences through your browser settings
Communication Channels: Choose how you receive important account communications

Data Retention

Account Information

We retain your personal information for as long as your account remains active, plus additional periods as required by:

Regulatory Requirements: Gaming licenses typically require 5-7 years retention
Legal Obligations: Tax and anti-money laundering laws may require longer retention
Legitimate Interests: Fraud prevention and dispute resolution purposes

Inactive Accounts

Accounts inactive for 12 months may be closed, with personal data retained according to regulatory requirements.

International Transfers

Your personal information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place through:

Adequacy Decisions: Transfers to countries with adequate data protection laws
Standard Contractual Clauses: EU-approved contract terms for data protection
Binding Corporate Rules: Internal policies ensuring consistent data protection standards

Cookies and Tracking

Essential Cookies

Required for basic website functionality, account access, and security features.

Performance Cookies

Help us understand how visitors use our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and measure marketing campaign effectiveness.

You can control cookie settings through your browser preferences, though this may affect website functionality.

Children’s Privacy

Hotloot Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from minors and will delete any such information discovered.

Contact Information

Data Protection Officer

For privacy-related queries, contact our Data Protection Officer:

Email: [email protected]
Post: Data Protection Officer, Hotloot Casino
Response Time: We aim to respond to all privacy requests within 30 days

Regulatory Complaints

If you’re unsatisfied with our response, you can contact the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or website notifications.

Your continued use of our services after policy updates constitutes acceptance of the revised terms.